Information We Collect

We may collect the following information when you interact with our website.

Personal Information

• Name
• Mobile number
• Email address
• Billing and shipping address
• GST details (if provided)

Order & Transaction Information

• Products purchased
• Order history
• Payment status

Technical Information

• IP address
• Browser and device information
• Pages visited and usage patterns
• Cookies used for website functionality and performance

How We Use Your Information

Your information is used only for legitimate business purposes, including:

• Processing and delivering your orders
• Providing customer support and service communication
• Improving website performance and user experience
• Fraud prevention and security monitoring
• Sending promotional communication only if you opt in

If we intend to use your personal information for any purpose not previously disclosed, we will seek your prior consent.

Cookies, Chatbot & Third-Party Technologies

Francoleone uses cookies, automated chat support (chatbots), and trusted third-party technologies to:

• Analyze website traffic
• Assist customers with queries and order support
• Enhance overall user experience
• Manage orders and customer relationships
• Ensure secure transactions

Information shared through chat interactions is used only for customer service, order assistance, and service improvement, in accordance with this Privacy Policy.

Official Chatbot Notice

Customers are advised not to interact with unauthorized links, calls, or third-party chat platforms claiming to represent Francoleone.

These technologies may collect non-personal technical data such as browser type, device information, and site usage patterns. No sensitive financial information is stored through these tools.

Sharing of Information

We may share limited information only when necessary with:

• Courier and logistics partners for order delivery
• Payment service providers for secure transactions
• Technology partners supporting website operations
• Government or legal authorities if required by law

All such parties are required to maintain confidentiality and protect data security.

Data Security

We follow industry-standard security practices to protect your personal information.

However, no method of data transmission over the Internet is completely secure. While we take reasonable precautions, data transmission is done at your own risk.

Fraud & Scam Awareness

Important Advisory

Francoleone never contacts customers requesting:

• Advance payments
• OTPs
• Card or banking details
• Additional charges after an order is placed

If you receive any suspicious call, message, or email claiming to be from Francoleone, you may report it to:

You may also contact us with your complaint reference number for assistance.

Your Rights

You have the right to:

• Access your personal data
• Update or correct your information
• Request deletion or complete removal of your data from our systems (subject to applicable laws)
• Opt out of marketing communication at any time

Policy Updates

Francoleone reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.