Frequently Asked Questions (FAQs)

Once your order is shipped, you will receive a tracking link via SMS or Email.

You can also track your order by logging into your Francoleone account under “My Orders.”

If your order status has not updated within 48 hours after shipping, please raise a support ticket.

Please try the following steps:

• Check your internet connection.
• Clear your browser cache or try a different browser.
• Ensure the correct address and pincode are entered.

If the issue still persists, please contact our support team.

In rare cases, the payment may succeed but the order placement may fail.

The deducted amount is automatically refunded within 5–7 working days.

If the refund is not credited within this timeframe, please raise a support ticket with payment details.

Orders can be cancelled before dispatch only.

Once the order has been shipped, cancellation is not possible. However, you may request a return after delivery, as per our return policy.

You can request a return within 7 days of delivery, provided that:

• The product is unused.
• Original tags and packaging are intact.
• There are no signs of wear or damage.

Returns can be initiated through My Orders or by contacting our support team.

Exchange is available for size or product, subject to stock availability.

Once your return is picked up and verified, the exchange order will be processed.

If pickup has not occurred within 3–4 working days, please raise a support ticket.

Our team will coordinate with the courier partner to arrange the pickup.

Exchange orders are shipped after the returned product passes the quality check at our warehouse.

If the delay exceeds expected timelines, please contact support with your return reference number.

Refunds are processed after the product passes quality check at our warehouse.

Refund Timelines

If wallet refunds are enabled, you can:

• Transfer your wallet balance to a bank account via your account dashboard, or
• Use the wallet balance for future purchases.

Availability may vary depending on the payment provider.

We accept the following payment methods:

• UPI
• Credit / Debit Cards
• Net Banking
• Digital Wallets (where applicable)

All transactions are processed through secure encrypted payment gateways.

Please refer to the Size Chart available on each product page.

Leather footwear may feel slightly snug initially, but it naturally softens and adapts with use for a better fit.

If you are unsure about sizing, please contact our support team before placing your order.

Francoleone currently operates primarily online.

Any information regarding offline stores or pop-up experiences will be shared on our official website and social media channels.

You can check the status of all past and current support issues under “My Tickets” in your account dashboard.

You can chat with our support bot for instant help with:

• Orders
• Payments
• Returns & refunds
• General queries

For more complex issues, our human support team will assist you.